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| Europ Assistance manages high-end private concierge services for demanding customers of major French banks.
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Europ Assistance faces a high turnover due to seasonal activity in the call center and manages an increasing number of incoming calls with the success of the services offered to VIP banking customers. It is critical for Europ Assistance to be able to rapidly capitalize on services previously provided to customers, 24 hours per day, 7 days a week, in different languages. Europ Assistance created a knowledge base for their call center, through which searches of unstructed data can be conducted in several languages.
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| - Extract relevant data from the knowledge base without having to modify and structure the existing content
- Quickly find the most relevant information through dynamic navigation and filtering
- Capitalize on services previously provided to VIP customers in a wide variety of contexts
- Significantly increase productivity and customer satisfaction
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| "The linguistic and semantic technology of Sinequa allows us to make the best of our knowledge base by immediately identifying the most relevant response, by going directly to our databases. With the implementation of SINEQUA CS, we are targeting a significant improvement of the response time of our support, an ability to handle more calls and, most importantly, increased customer satisfaction. Given that all the operators fuel a database that can be used at all, the quality of data entries will be even better. We are therefore particularly pleased to have chosen Sinequa," said Thierry Rambert, Deputy CIO of Europ Assistance France.
