April 10, 2008 - InformationWeek.com : Most Users Are Unhappy With Enterprise Search
"Separate U.S. and U.K surveys released this weerk found that search engines are failing workers...."
"...One report, by online systems expert Stephen Arnold, found that more than two-thirds of the respondents in his survey, all users of traditional enterprise search systems, are "unhappy" with their systems..."
"...The second report, by Sinequa, polled 200 London office workers, and 59% of them termed their search tools poor or very poor...."
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