Gartner Hype Cycle™ for Digital Workplace 2021.

Finding and Sharing Information in the Digital Workplace

"During the pandemic, many office workers were absent from the physical workplace, and most interactions occurred virtually — putting the spotlight on the digital employee experience and new ways of working. The emerging imperative for most organizations is to harmonize the digital employee experience, a fundamental goal of the digital workplace."

According to Gartner, "digital workplace leaders must focus on ensuring that all employees are able to easily navigate this digital employee experience. Reflecting business needs and the future of work trends, organizations that prioritize applied technology services — whereby non-IT employees become productive with development, automation, and analytics/AI technology, for example — will gain a significant competitive advantage. This Hype Cycle explores the emerging technologies that will be most influential in the digital employee experience, spotlighting many key disciplines needed to maintain a competitive edge.

Insight Engines are one of the key technologies mentioned in the Hype Cycle.

Per Gartner, ”Insight engines apply relevancy methods to discover, organize, describe and analyze data. This enables existing or synthesized information to be delivered interactively or proactively in the context of employees, customers, or other constituents at timely business moments.

"Insight engines are core to the digital workplace in order to accelerate innovation, increase productivity, surface insights, reduce rework, mitigate risk, and foster collaboration. They apply across all domains (business functions and industry verticals), augmenting work in foundational and domain and situational scenarios; for example, intranet search or proactive recommendations within a CRM system. Insight engines also can be integrated with other software (for example, robotic process automation) to support the automation of workflows relating to content."


Gartner’s research acknowledges companies that have a strong vision and ability to deliver for its customers. Sinequa was delighted to be mentioned as a Sample Vendor in the Hype Cycle for the Digital Workplace, 2021 and also in no less than 18 different research reports in 2020 and 2021, including eight Hype Cycle reports and recognized as a Leader again in the most recent Gartner Magic Quadrant for Insight Engines 2021*.

Gartner Hype Cycle for the Digital Workplace, 2021, Matt Cain, Michael Woodbridge,12th July 2021

*Gartner Magic Quadrant for Insight Engines, Stephen Emmott, Anthony Mullen,17th March 2021.

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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Download the Gartner® Hype Cycle™  for Digital Workplace 2021

Download the Gartner® Hype Cycle™ for Digital Workplace 2021

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