This building materials merchant has a network of 2,000 outlets run by 63,000 employees in 27 countries. It supplies new construction, renovation and home improvement markets. It operates in a highly competitive market. It currently generates an operation margin of 7%. It is part of a larger organization with sales of €39B.

The challenge

The challenge was how to provide tools and process to 15,000 salespeople in 2,000 branch locations with the right information needed during live customer interactions. Today 350,000 suppliers and 2 million parts reside inside of many other systems with complex processes and little integration. As a result, quotes, and live interactions fall short of providing a full solution to customer requirements. Not satisfying customer material requirements for each quote request decreases client satisfaction (measured in NPS scores) and reduces average order size and profitability.

Empowering Global Sales Teams

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"Empowering Global Sales Teams"

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