Voice of Customer: Groupama.

A consolidated view of data facilitates the work of sales representatives

Groupama presents the solution implemented to search in customer data and aggregate interaction data including emails, marketing campaigns, and phone calls, to bring understanding to the context of the cases handled by their sales representatives.

This includes:

  • Indexing from a data lake.
  • Indexing in full and run-of-the-mill mode.
  • Creation of widgets querying the search engine, to integrated into existing applications.
  • Deployment in Groupama's regional agencies.

(Video in French)

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