Voice of Customer: Groupama.
A consolidated view of data facilitates the work of sales representatives
Groupama presents the solution implemented to search in customer data and aggregate interaction data including emails, marketing campaigns, and phone calls, to bring understanding to the context of the cases handled by their sales representatives.
- Indexing from a data lake.
- Indexing in full and run-of-the-mill mode.
- Creation of widgets querying the search engine, to integrated into existing applications.
- Deployment in Groupama's regional agencies.
(Video in French)
Learn from the experience of Saint Gobain Bâtiments de France. See how Saint Gobain’s sales reps use intelligent search to:
- Effectively navigate the product catalog
- Suggest related products to optimize order fulfillment
- Recommend complementary products to customers
- Search for substitute products during stock shortages