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Together, your employees and tech stack provide a wealth of valuable knowledge and strategy for your organization. Employees may have specific customer insights or support strategies; your tech stack reveals data ...
In 2020, 750,000 organizations were using Slack1. An ADP Research Institute report found that the share of gig workers at US companies grew 15% in the last decade2. And according to ...
Digging up relevant information about a subject from a collection of data is a skill required in many fields. From investigative journalism to criminal investigation, finding a coherent story from seemingly ...
Millions of companies transitioned to a digital workplace in response to the global pandemic. While this transition was difficult, it forced many companies to look at the way they use digital ...
Your first day on a new job offers a great opportunity to understand knowledge management (KM) . You get to work and observe that everyone just seems to know what ...
B2B customer support teams help organizations maximize the value of the products and services they’ve purchased. However, these individuals may be responsible for handling customers and products that range from the ...
The comedian Steven Wright once famously quipped, “I walked halfway across Texas looking for my dog. It turned out he was right behind me.” Wright didn’t know it, but he was ...
Without intelligent search tools, organizations can end up drowning in data but thirsting for insights. According to a McKinsey report, enterprise employees spend 19 percent of their work week searching for ...
Computer scientists have been trying to get computers to understand natural, human language since the 1960s. As wave after wave of brilliant innovation synergized with increases in computing power, the idea ...
MBA graduates of a “certain age” will relate to the challenge of plowing through page after page of seeming extraneous information in a case study—planted by the teacher to throw you ...