About Sébastien.

Sébastien is head of the Industries and Services sectors at Sinequa for 10 years. Over the last 20 years, Sébastien has held various positions related to business development in the software industry in areas such as Enterprise Search, Big Data, Cognitive Computing, AI, Knowledge Management, ECM and BPM .
360-customer-view

The Answer to 360 Customer View Isn't CRM, It's Intelligent Search

Customers contact you mainly for one of two reasons. Either they have a problem that needs to be solved, or they have a question that needs to be answered. This is ...

Unlock the Full Potential of Customer Service Representatives

Unlock the Full Potential of Customer Service Representatives

Think about your day-to-day experiences with customer service and support. What comes to mind? If you’re like many, you probably think about frustrating searches through knowledge bases, navigating interactive voice response ...

Managing B2B Relationships with Expert Customer Support

Managing B2B Relationships with Expert Customer Support

Technology is reshaping the customer experience. Virtual reality (VR) and augmented reality (AR) make it possible to experience products in context, whether from work-from-home offices or customer experience centers. Intuitive interfaces, ...

How Customer Support Affects Customer Experience

How Customer Support Affects Customer Experience

Customer support affects customer experience. This is not a radical idea, but the connections are not always clear to all stakeholders. Certainly, devising a viable customer support program can be a ...

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