Customer Service Blog.
Featured blog posts.
The Answer to 360 Customer View Isn't CRM, It's Intelligent Search
Customers contact you mainly for one of two reasons. Either they have a problem that needs to be solved, or they have a question that needs to be answered. This is true whether they are contacting you for commercial or technical ...
Customer service
Customer experience breaks when customers don't get answers. The root cause is employees not having the information they need at their fingertips. Read these blog posts to learn how to connect every element of your customer's experience and optimize your customer service.
Insight engine helps integrate and operationalize your wealth of Customer Data
B2B customer support teams help organizations maximize the value of the products and services they’ve purchased. However, these individuals may be responsible for handling customers and products that range from the dozens to the hundreds of thousands. In addition, they’re rated ...
Knowledge Management Is the Key to Unlocking the Full Power of Customer Support
B2B customer support teams help organizations maximize the value of the products and services they’ve purchased. However, these individuals may be responsible for handling customers and products that range from the dozens to the hundreds of thousands. In addition, they’re rated ...
How Digital Employee Experience impacts your business
People who entered the workforce after 2000 will not remember the moment, so clearly etched in the minds of a slightly older generation, when people stopped talking on the phone and began to communicate primarily over email. This was an early ...
Unlock the Full Potential of Customer Service Representatives
Think about your day-to-day experiences with customer service and support. What comes to mind? If you’re like many, you probably think about frustrating searches through knowledge bases, navigating interactive voice response (IVR) sequences that seem to get longer every day, and ...
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Managing B2B Relationships with Expert Customer Support
Technology is reshaping the customer experience. Virtual reality (VR) and augmented reality (AR) make it possible to experience products in context, whether from work-from-home offices or customer experience centers. Intuitive interfaces, knowledge bases, automation, and artificial intelligence (AI)-guided processes makes it ...
Customer 360: Get intimate with your customer
Attorneys can raise an objection if opposing counsel brings up a piece of information that is not known to all parties. He or she can stand up in court and say, “Objection! Assumes facts not in evidence!” Imagine if customer service ...
How Customer Support Affects Customer Experience
Customer support affects customer experience. This is not a radical idea, but the connections are not always clear to all stakeholders. Certainly, devising a viable customer support program can be a challenging proposition. This article looks at the factors that drive ...
