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The Answer to 360 Customer View Isn't CRM, It's Intelligent Search

Customers contact you mainly for one of two reasons. Either they have a problem that needs to be solved, or they have a question that needs to be answered. This is true whether they are contacting you for commercial or technical ...

Customer Service
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Are Brick and Mortar Retailers Dead Meat?

Are Brick and Mortar Retailers Dead Meat?

“There’s no way I can wait to get this pair of jeans!”, or “I can’t find this product on amazon, how come?” If you have teenagers or even kids, this is probably the kind of cry of desperation that you ...

Customer Service
What kind of search engine is best adapted to an e-commerce site?

What kind of search engine is best adapted to an e-commerce site?

All the experts will tell you: one of the essential services of an e-commerce site is the search tool that it proposes to visitors. This means that e-merchants have to choose the search engine to be integrated not only with their ...

Customer Service
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