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Search Cloud Engineer

About the Company

At Sinequa, we are passionate about helping companies connect their employees or customers to key information and we are leading the way in making any relevant content accessible in milliseconds.

We deliver on our vision: A modern workplace where people use natural language queries to securely search, find, and analyze any type of information, full-text or structured, regardless of the underlying data silos or application.

Our technology, powered by the latest natural language processing and deep learning technology, is used across industries, to power digital workplaces, accelerate digital transformation and provide workers with contextual and secure access to the data they need to achieve their missions.

We partner with some of the largest organizations in the world to change the way they use information. Our customers use our neural search platform to accelerate new drug discovery, optimize their customer support, or accelerate R&D innovation and product development like NASA’s next-generation spacecraft! If these types of projects excite you, we’d love for you to join us.

With the advent of Generative AI we’re at the forefront of augmenting the search experience with retrieval augmented generation (RAG) and our Sinequa Assistant which allows for robust prompt engineering on our customers’ content.

If you’d like to embark on this exciting new journey, now is the perfect time to join us!

Sinequa is recognized as a leader in the Gartner Magic Quadrant for Insight Engines and the Forrester Wave for Cognitive Search and Discovery

Your Role:

As a Search Cloud Engineer, you will drive the interactions with our customers and prospects to guide them in their decisions to adopt the Search Cloud.

You will ensure they successfully adopt our product and deploy RAG applications that meet their needs.

You will guide them through the various steps of their journey on the Search Cloud and provide them with the technical help they need when configuring and customizing their Search Cloud instances.

You are both a technical expert and a trusted advisor. You seamlessly conduct technical and customer facing tasks.

Your responsibilities:

  • Drive the configuration and customization of the Search Cloud to develop innovative solutions, in line with the business needs and requirements of customers.
    • You will ensure it connects to customer data sources on premise and in the cloud.
    • You will configure AI and NLP models to enrich content.
    • You will configure the Generative AI Sinequa Assistant to maximize business value for our customers.
    • You will customize the out of the box UX and UI to meet project requirements.
  • Closely interact with the operations team in charge of running solutions deployed on our Search Cloud, to ensure that SLAs are achieved and projects are delivered on time.
  • Closely work with our Customer Success team to deliver a top notch service and drive continuous business value.
  • Interact with the Product Team to inform and evolve the Search Cloud product ecosystem by listening and advocating for the technical needs of our customers.
  • Interact with Sinequa R&D to track and resolve feature requests and defect resolution.
  • Assist and Support our Pre-Sales Engineers on PoC and Pilot projects.

Your background and qualifications:

  • Bachelor’s or Master’s Degree from an accredited institution in a technical field (CS/IS/IT, Engineering).
  • 2+ years of professional experience in an engineering/technical
  • You have experience in a client facing role (internal or external customers) or a strong desire to be in a customer-facing
  • Understanding of the importance of timely communications and effective collaboration to find the best possible solution to problems.
  • Proficiency in JavaScript, Angular and at least one backend language (C#, Java, C++).
  • Proficiency in SQL/NoSQL Databases.
  • Proficiency with Microsoft Ecosystems (Microsoft Windows and Azure Cloud Services).

Bonus points:

  • Experience in designing software UI and UX focused on user needs and business use cases.
  • Experience with search engines and search platforms.
  • Experience with Generative AI Tools and Prompt Engineering.
  • Evolution:

    Sinequa’s Search Cloud team is fast-growing and quickly evolving. The Search Cloud Engineer role is the best choice to develop an ambitious career path at Sinequa and evolve to a more strategic role in Product Management/Ownership, Data Engineering, Generative AI and Prompt Engineering, or Application UI/UX Design.

    Perks:

    • Competitive compensation
    • Stock options
    • Five weeks of vacation (in addition to 9 company holidays)
    • 12-week fully paid parental leave
    • Generous Wellness reimbursement program
    • Company-paid health benefits
    • 401K with matching
    • Tuition reimbursement program for continuing education
    • Referral bonuses
    • Fun team events and happy hours
    • Healthy Kitchen/snacks
    • Charity donation matching program
    • Robust Learning and Development program
    • Commuter benefits
    • 2 days additional PTO days granted for volunteering in optional community service events
    • Cellular device reimbursement program

    Sinequa is an equal-opportunity employer. We are committed to fostering a culture of inclusivity and to building a team that represents a diversity of backgrounds. We aim to attract qualified candidates without regard to status as protected by applicable federal, state, or local law. The more inclusive we are, the better our company will be.

    Search Cloud Engineer

    Search Cloud Engineer - NYC Office

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