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Sinequa GenAI AssistantSinequa GenAI Assistant

Solution Engineer

About the Company:

At Sinequa, we are passionate about helping companies connect their employees or customers to key information and we are leading the way in making any relevant content accessible in milliseconds.

We deliver on our vision: A modern workplace where people use natural language queries to securely search, find, and analyze any type of information, full-text or structured, regardless of the underlying data silos or application.

Our technology, powered by the latest natural language processing and deep learning technology, is used across industries, to power digital workplaces, accelerate digital transformation and provide workers with contextual and secure access to the data they need to achieve their missions.

We partner with some of the largest organizations in the world to change the way they use information. Our customers use our neural search platform to accelerate new drug discovery, optimize their customer support, or accelerate R&D innovation and product development like NASA’s next-generation spacecraft! If these types of projects excite you, we’d love for you to join us.

With the advent of Generative AI we’re at the forefront of augmenting the search experience with retrieval augmented generation (RAG) and our Sinequa Assistant which allows for robust prompt engineering on our customers’ content.

If you’d like to embark on this exciting new journey, now is the perfect time to join us!

Sinequa is recognized as a leader in the Gartner Magic Quadrant for Insight Engines and the Forrester Wave for Cognitive Search and Discovery.

Roles & Responsibilities:

As a Solution Engineer, you will play a crucial role in integrating our advanced search products into our clients’ environments, ensuring seamless functionality and maximum value delivery. You will collaborate closely with customers, partners, Sinequa sales, product management, and engineering teams to customize solutions that meet the unique needs of our diverse client base.

Solution Design and Customization:
  • Work closely with customer teams to understand client requirements and objectives.
  • Design and architect customized solutions using our search products to meet client needs on premise or in the cloud.
  • Develop prototypes and proof-of-concepts to showcase functionality and feasibility.
Technical Expertise:
  • Serve as a subject matter expert on our search products and their integration capabilities.
  • Responsible for installation, administration and implementation of enterprise-wide search solutions across the customer environment.
  • Customization of the enterprise search platform to develop innovative solutions, in line with the business needs and requirements of customers.
  • Provide guidance and recommendations to clients on best practices for implementation.
  • Configure the Generative AI Sinequa Assistant to maximize business value for our customers.
  • Customize the out of the box UX and UI to meet project requirements.
  • Troubleshoot technical issues and provide timely resolutions.

Client Engagement:
  • Present technical solutions and product demonstrations to clients and stakeholders.
  • Conduct workshops and training sessions to educate clients on product features and benefits.
  • Build strong relationships with clients through proactive communication and support.
Collaboration:
  • Partner with product management and engineering teams to relay client feedback and contribute to product enhancements.
Cross-Industry Adaptability:
  • Navigate effectively across different industries and use cases, demonstrating adaptability and flexibility in solution design.
  • Manage multiple customer engagements simultaneously, ensuring timely delivery and customer satisfaction.
  • Willingness to travel to customer locations as necessary, as conditions permit.

Qualifications:

  • Bachelor’s or Master’s Degree from an accredited institution in a technical field (CS/IS/IT, Engineering).
  • Proven experience as a Solution Engineer, professional services engineer or in a similar technical and customer facing role.
  • 5+ years of proven experience in implementing and deploying large scale enterprise-wide applications.
  • 3+ years of experience in at least one programming language and/or scripting language (e.g., C# , Java, C++, Python) and familiarity with REST API integrations.
  • 2+ years of frontend development experience with Angular and TypeScript
  • Familiarity with Git version control for managing codebase and collaboration.
  • Proficiency in Microsoft Environment (Windows Server, Firewalls, Ports ,IIS, Azure).
  • Experience with databases, data analysis, ETL concepts, and proficiency in SQL.
  • Excellent communication skills with the ability to articulate technical concepts to non-technical audiences.
  • Problem-solving mindset with a strong attention to detail and a commitment to delivering high-quality solutions.

Bonus Points:

  • Experience in search engines , search platforms and relevancy ranking is a huge plus.
  • Familiarity with Cloud services and experience with cloud platforms (e.g., AWS, Azure, Google Cloud).
  • Experience with Generative AI Tools and Prompt Engineering.
  • Knowledge of machine learning, RAG and natural language processing (NLP) concepts.

Perks:

  • Competitive compensation
  • Five weeks of vacation (in addition to 9 company holidays)
  • 12-week fully paid parental leave
  • Generous Wellness reimbursement program
  • Company-paid health benefits
  • 401K with matching
  • Tuition reimbursement program for continuing education
  • Referral bonuses
  • Fun team events and happy hours
  • Healthy Kitchen/snacks
  • Charity donation matching program
  • Robust Learning and Development program
  • Commuter benefits
  • 2 days additional PTO days granted for volunteering in optional community service events
  • Cellular device reimbursement program

Sinequa is an equal-opportunity employer. We are committed to fostering a culture of inclusivity and to building a team that represents a diversity of backgrounds. We aim to attract qualified candidates without regard to status as protected by applicable federal, state, or local law. The more inclusive we are, the better our company will be.

Join us at Sinequa and be part of a team that is shaping the future of search technology. If you thrive in a fast-paced environment and enjoy solving complex technical challenges, we want to hear from you!

Solution Engineer

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