Sinequa’s response to COVID-19

Following the increase in the severity of the COVID-19 outbreak in Europe and North America, we thought it was important to provide a comprehensive update to all of our customers and partners.
The wellness, health, and safety of our employees, customers, and partners are our very first priority.

In light of the World Health Organization precautions for COVID-19, we have introduced safety measures across our global organization to reduce risk to our employees including a shift to prioritizing work-from-home and a strict limit on all travel. In addition, Sinequa is currently assessing all of its scheduled customer events and making decisions on how to proceed.

As part of our customer-centric DNA, your business continuity is our #1 priority. During this challenging situation, we are therefore determined to ensure your mission-critical business is running wherever you may be located.

The COVID-19 situation has not affected our ability to provide Customer Support as well as Customer Success Services. We will, therefore, continue to support customers and partners as per our Service Level Agreements (SLA). Our internal and business systems allow us to effectively assist customers and partners both inside and outside of our offices.

If you have any questions or feedback, please connect directly with your Customer Success Manager, Account Manager or Channel Manager.
We will continue to monitor the situation carefully and provide timely updates across all channels. We thank you for your trust and support as we work through this unprecedented time and we are ready to collaborate with you as required.

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