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Revolutionizing Knowledge Management with AI-Powered Search

A company’s institutional knowledge constitutes a competitive business advantage today. It’s no longer enough to collect and store information. A good knowledge management strategy now needs to consider how teams find, use, and build on the valuable knowledge your organization has painstakingly acquired over the years.

Today, uncovering knowledge and expertise at work starts with a simple search. But when your company has many systems that employees must trawl through, they waste time and miss valuable insights. This leads to increased frustration and hampers productivity.

Your employees deserve a better way to search for knowledge and expertise.

Check out this eBook, where you’ll learn:

  • How a strong knowledge management strategy can give your organization a competitive advantage.
  • How can you challenge the status quo and prioritize leveling up how your workforce surfaces relevant knowledge.
  • The role of AI-powered search in a winning knowledge management strategy and its proven benefits for large, complex organizations.
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Trusted and secure GenAI using  all of your content

GenAI is poised to revolutionize the way we work. Now computers speak our language. The only problem is, it doesn’t know your content. We solve that.

Sinequa’s not just another search company

Our customers are mission-driven trailblazers, determined to not only improve the world – but also change it. We help power a more connected, efficient workplace so leading companies can rely on a more empowered, action-oriented workforce.

Why Sinequa

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Trustworthy results

GenAI in the enterprise relies on good search results. Otherwise, it's garbage-in, garbage-out. Sinequa's hybrid AI-powered search has the best relevance on the market, for results you can trust.

Trustworthy results

GenAI is changing fast. That's why Sinequa is designed to be GenAI agnostic, which means you can use whatever model or models are best suited to your needs - today and tomorrow, with no lock-in.

All your knowledge

If important information is overlooked, it's just as if it didn't exist. Sinequa incorporates all of your enterprise systems and all formats, for an all-knowing Assistant that never misses a thing.

Peace of mind

Any system that can't keep your information secure is a non-starter. Sinequa honors the permissions already present in your existing systems, so employees only see what they’re supposed to see.

Fast deployment

Sinequa has everything you need to get up and running quickly. Just connect to your content and go. Use a starter Assistant out of the box, or configure your own with the no-code Assistant builder.

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Scale without limits

Everything gets harder with scale. That's why Sinequa has been designed from the beginning for large and complex environments. Break the scale barrier without breaking the bank.

We lose a lot of time searching through our various databases and existing tools, along with drawings and technical documentation. We selected Sinequa’s search engine because of its high performance and the fact that it’s straightforward to index databases.

Frédéric Antoine, Technical Support Network Manager, Airbus Helicopters

The Power of Search in Asset Management

Frequently Asked Questions (FAQ)

A KMS is a system that organizes and manages information in a single location.

Knowledge management systems were first developed in the 1990s. When a generation of employees began to retire out of the workforce–and bring valuable methods and insights with them, companies began to realize the need to preserve organizational knowledge. As a result, they began to develop databases that collect valuable knowledge for both employees and customers.

Fast-forward 30 years, and we’re now in the “age of data.” 2.5 quintillion bytes of data are generated every day. That includes data generated by your organization, such as customer support interactions, customer analytics, documentation on processes, and more.

Some of this information will be more relevant to employees (such as analytics or onboarding documentation); other information may be more relevant to customers (such as simple FAQs, guidelines, tutorials, or resource downloads).

Either way, a KMS can help bring together this information in a way that helps organizations to surface new insights, increase efficiency, and deliver a better customer experience.

knowledge management strategy is a specific plan for how a company will manage information, data, and knowledge to improve productivity, foster innovation, and meet company objectives.

Building out a knowledge management strategy requires thorough scoping, the right technology, and top-down buy-in. The thirty-second summary of strategy development looks something like this:

  • Understand where your data silos are and how and through whom your information flows
  • Scope out the tools and investments needed to unify and enrich your data and implement all parts of your strategy
  • Educate stakeholders as to the benefits of a knowledge management strategy and ensure buy-in by aligning it directly with company goals
  • Build a training and incentive program for employees to ensure adoption

But you can’t run blind. To leverage your company’s store of knowledge to improve the bottom line, you must first be able to access it in all the places it lives and make sense of it. This is where intelligent search comes in.

1. Enhanced decision-making: Access to well-organized knowledge equips engineers with the insights to make informed decisions, leading to more effective problem-solving and creative solutions.

2. Continuous learning: A culture of sharing knowledge nurtures continuous learning, enabling engineers to stay current with industry trends and advancements.

3. Efficient problem solving: Lessons learned from past projects, documented challenges, and successful strategies provide invaluable guidance for tackling current and future issues.

A knowledge management system isn’t inherently useful. To be truly effective for helping customers (and employees), it must communicate high-value insights in a way that’s organized and transparent.

Here are a few keys for building effective knowledge management systems:

  • Use an enterprise search tool for surfacing key knowledge hiding within your data. Use that data to create documentation of key processes, strategies, and insights for solving problems. The enterprise search may even build a virtual global KMS by merging several data-sources into a single and consistent KM overview.
  • Listen to your customers. What do they need to know about your product to have a better experience? How can your employees become better at helping them?
  • Consider all types of knowledge. Some knowledge is explicit (i.e. description of product features), some knowledge is implicit (i.e. how to use a product feature), and some knowledge is tacit (i.e. how to combine strategies for a specific use case of your product).

Sinequa offers flexible pricing tailored to the needs of businesses of all sizes. Pricing typically depends on factors like the number of users, data volume, and customization requirements.