Sinequa Privacy Statement

Sinequa SAS and its Affiliates Sinequa Corp and Sinequa Ltd (collectively “Sinequa” or “we“) are committed to respecting your privacy and your personal information when visiting our websites, including our blog (our “Websites“) and when interacting with us through our social media accounts (our “Social Media Accounts“). The protection of your personal data is of high importance to us, therefore we take all reasonable care to ensure that your personal data is processed safely.

This Privacy Statement explains how we collect, use and share your personal information when you visit our Websites and Social Media Accounts.

Sinequa will use your personal information in line with applicable legal requirements.

We encourage all users to read this Privacy Statement carefully to learn more about the policies and practices that we have developed to safeguard personal information, and to better understand our relationships with the third parties who may have access to this information.

Personal information we collect

Information you provide directly

We collect and store personal information that you directly provide us through our Websites or Social Media Accounts.

Information collected automatically through our Website

As further described in the “Our Use of Cookies and Other Technologies” section below, we and our third-party partners automatically collect certain types of usage information when you use our Website. For example, when you visit our Website, your device’s operating system, device identifier and other device information, user agent string, Internet Protocol (IP) address, access times, browser type, and log data detailing your interactions with our Website (e.g., number of clicks, pages viewed, information searched for), and the website you visited before and after coming to our Website (i.e., referrer header) are logged automatically.

Information collected through our social media accounts

We receive information about you when you engage with us through various third-party platforms, for example, by joining our Slack community or Google group, liking us on Facebook, connecting on LinkedIn, GitHub, Atlassian Marketplace, or Meetup, following us on Twitter or Instagram, registering for training, or sharing content from our Website on Twitter, or LinkedIn. The data we exchange with these third-party platforms may depend upon your privacy settings with these platforms. You should review and consider adjusting your privacy settings on third-party websites and services before engaging. Do not provide us with any sensitive personal data through these platforms. We are not responsible for the data protection and use practices of these third-party platforms. Please see their privacy statements to learn how they use your information.

Use of cookies and similar technologies

Our Websites and related online services use cookies and similar technologies to enable certain functionality and facilitate navigation as well as to help collect information about your visit. Note however that we do not use cookies to identify you or to track you individually. “Cookies” are small text files, typically containing a unique string of letters and numbers, stored on your hard drive by a Website. When you return to the Website using the same browser, the Website can read the cookie and thereby gather information about your usage over time. Among other things, we use cookies and other technology to see which areas and features are popular and to count visits, which helps us to improve our Website, our Products, and your experience.

Web beacons

We may collect information using Web beacons. Web beacons are electronic images that may be used on our Website, Products, or in our emails. We use Web beacons to deliver cookies, count visits, understand usage and campaign effectiveness, and to tell if an email has been opened and acted upon.

The way we store the information

We hold your personal information on data servers that are operated and maintained by third parties under contract with Sinequa.

We want your personal information to remain as secure as reasonably possible. To help ensure the integrity and confidentiality of the personal information you provide to us, we may use encryption practices, as required. As an added security precaution, all personal information is kept physically behind firewalls and other network security devices to prevent intruders from gaining access.

Sinequa processes your personal information for the period necessary to fulfill the purposes outlined in this Privacy Statement and preserves your personal information in accordance with the provisions of relevant laws and regulations.

The criteria followed are determined by:

Our use of personal information

In general, we collect and process personal information about you with your consent or in accordance with our legitimate interests as described in this Privacy Statement and in our notices to you.
For example, we may use your information to:

Sharing of personal information

We may share your personal information with your consent. We may also share your personal information:

We may also share aggregated or anonymous data with third parties (subject to applicable laws).

International data transfers

When we transfer personal information from the European Economic Area (including the United Kingdom) and from Switzerland to the United States or other countries which have not been determined by the European Commission to have laws that provide an adequate level of data protection, we take appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Statement. The safeguard Sinequa primarily relies upon is the European Commission-approved standard contractual data protection clauses. For more information about these mechanisms, please contact us using the contact details provided in the Contact section below.

Your choices about your data

How can you access, correct or delete the personal information about you that we process?

You have a right to request to access, correct/update or delete your personal information. You may make such a request at any time, by contacting our Legal Department legal[at]sinequa.com or 12 rue d’Athènes, 75009 Paris, France. We will provide you with access to the information we hold about you, correct/update, and or delete that information that was provided to us by third parties.

It is not technologically possible to remove from our servers each and every record of your information. The need to back-up our systems to protect information from inadvertent loss means that a copy of information about you may exist in a non-erasable form that will be difficult or impossible for us to locate.

Nevertheless, when permitted by law, Sinequa will delete your personal information stored in the databases Sinequa actively uses for research and daily business activities or stored in other readily searchable media. In addition, we will use reasonable efforts not to disclose any personal information stored in a non-erasable format after receiving your request for removal, except as required by law.

How can you control your communications preferences?

You can stop receiving promotional emails from us by clicking on the “unsubscribe link” provided in such emails or by contacting us at the contact details set forth below. We make every effort to promptly process all unsubscribe requests. If you opt out, we may still send you transactional communications (e.g., non-promotional emails such as emails about training and events you registered to attend).

How can you exercise the right to data portability?

According to the right to data portability, you have the right to request that your personal information provided to Sinequa be delivered to you in a structured, commonly used and machine-readable format, subject to certain conditions and can be requested by contacting our Legal Department at legal[at]sinequa.com.

How can you make a Privacy Complaint with a Supervisory Authority?

If you feel Sinequa’s processing your personal information violates any applicable law, rule or regulation, you have the right to lodge a complaint with your local supervisory authority. The contact details of your local supervisory authority can be located here: http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080. The relevant U.S. enforcement authority is the Federal Trade Commission (FTC). To submit a complaint to the FTC, click https://ftccomplaintassistant.gov/#crnt&panel1-1.

Contact us

If you have any questions or comments about this Privacy Statement or wish to file a complaint, or to access or correct your personal information or you require more information on a specific processing activity, contact us at legal[at]sinequa.com or 12 rue d’Athènes, 75009 Paris, France.

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