Call center agents for one of the top 5 banks in the U.S. wrestled with up to 30 systems to answer customer questions. All theses systems slowed training of the agents too. With Sinequa's enterrpise search software, the agents have one view across all systems. It means fast answers for customers and accelerated training for agents. Our customer has benefited from a 17$ reduction in average handle times and expects a 10% reduction in attrition as well.

Better Banking Call Centers

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"Better Banking Call Centers"

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