Retail banks faced fundamental questions even before the pandemic. But Covid forced years of changes into days. Join this session to hear about four of the biggest questions worrying retail bankers and how AI-Powered Search helps answer them.

Key Themes:

  • Digital workplaces. Hear how your branch bankers and call center agents can adapt to working from anywhere.
  • Digitization of sales and service. As remote selling and service become normal, see how to fix the information frictions of siloed systems.
  • Branch reinvention. As Covid accelerates the migration out of branches to digital channels, understand how to answer customers’ questions quickly and relevantly.
  • Low-integration M&A. History shows that as crises fade, the banking industry consolidates. Explore how to achieve M&A benefits faster with less risk using a new approach to post-merger integration.