Reduce the Time-to-Resolution for Call Centers.

This French telecommunications company has tens of millions of customers that rely upon it for mobile phones, land-based phones, and high-speed internet service. Customers interact with the company either through its call center or by visiting one of the hundreds of brick-and-mortar locations.

The company needed to simplify finding information to improve the customer service experience, enable call center employees to handle more calls, and reduce training time. Given the volume, this was not an easy task.

In this success story, you will learn:

  • The challenges faced by telecommunications call centers.
  • How Sinequa's AI-powered platform transforms call center operations.
  • Tangible results and benefits are achieved by implementing Sinequa's AI platform, including improved efficiency and customer satisfaction.
Reduce the Time-to-Resolution for Call Centers

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"Reduce the Time-to-Resolution for Call Centers"

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