Inform Online 2021: Enabling Success for Customer Facing Teams (Ciena)
Accelerating Customer Success in the Digital Workplace
Sales engineers at Ciena serve their customers in many ways. They assist, consult with, design networks for, present to, and write proposals for their customers. Ciena’s customer-facing team includes hundreds of sales engineers who need to access information, at any time, and from anywhere.
In this session, Hayder Mir and Tom Langlois, IT Directors at Ciena, will join Sinequa’s Alana Cento to explore how to make sure customer-facing teams can easily access the information they need — fast. Hear the strategies and the technologies used at Ciena and how they see the future of the digital workplace.