Sinequa Augments Companies with Release of New Generative AI Assistants. Learn more
This building materials merchant has a network of 2 ,000 outlets run b y 63,000 employees in 27 countries. It supplies new construction, renovation and home impr ovement markets. It operates in a highly competitive market. It currently generates an operation margin of 7%. It is par t of a larger organization with sales of €39B.
The challenge was how to provide tools and process to 15,000 salespeople in 2,000 branch locations with the right information needed during liv e customer interactions. Today 350,000 suppliers and 2 million par ts reside inside of many other systems with complex processes and little integr ation. As a result, quotes, and live interactions fall short of providing a full solution t o customer requirements. Not satisfying customer material requirements for each quote request decreases client satisfaction (measured in NPS s cores) and reduces average order size and pr ofitability.
Although still in the early stages, the project will provide the following;
Goal is to roll out Sinequa to our 15,000 salespeople and all branches to make quoting customer orders more efficient, accurate, increase basket [order] size and to improve profitability
Chief Information Officer (CIO)
Increase the average sale price by 16.6% (€300 to 350 per tr ansaction) and operating margin by 12.8% Achieved by;
We feel Sinequa is uniquely qualified help simplify some of the 700 processes we have which support the sales and services teams who touch the customer. A lot of the information is in our ERP, but we can’t find it. Sinequa can extract data, and make sense of it, from anywhere.
Chief Information Officer (CIO)