Sinequa Assistant brings GenAI to the workplace Watch the video
Siemens, a German multinational conglomerate corporation and the largest industrial manufacturing company in Europe, needed a search solution that offered customers, partners, and 200,000 employees seamless access to all applicable documentation across hundreds of active and discontinued products… The problem? The search solution needed to be able to provide instantly relevant results for parts and product information spread across 20+ million pieces of technical content.
After a careful trial period and successful proof-of-concept, Siemens selected Sinequa’s AI-powered search solution to act as the backbone of the Siemens Industry Online Support (SIOS) self-service portal. The SIOS acts as a single access point for Siemens customers to find comprehensive and accurate search results while also reducing operational support requirements and overhead for Siemens.
With SIOS, Siemens customers finally have the ability to search a wide range of product and service content and quickly find the answers to their questions in relevant, officially-recognized information sources.
Today, Siemens achieves operational and customer support excellence through increased customer self-service. Powered by Sinequa’s highly scalable AI-powered Search, SIOS supports more than 200 million customer self-service queries per year and counting. As a result, customer service calls to agents have decreased, customer satisfaction has increased, and Siemens estimates that without SIOS an additional 16 call centers and incremental headcount would have been required, a conservative savings of $1.9M.
Your Service Center Technicians and Field Support Engineers are wasting 30% of their day… but not because they want to
Long ago was the time when maintenance and support were seen as an appendix to the manufacturing process, but those days are long gone. As more manufacturers realize the value of having a world-class maintenance and support function, the desire to improve their company’s level of service, make technical information more usable, and provide options that ACTUALLY end with more loyal and satisfied customers grows exponentially each year.
AI-powered Search technology gives support teams and product specialists at leading manufacturers the ability to quickly find the information they need to investigate issues, diagnose problems, perform repairs, and provide timely knowledge or advice to customers in need.
If Siemens only knew what Siemens knows; that was the initial challenge… now our customers and employees find insight more efficiently – we’re 30% faster with Sinequa.
Dr. Thomas Lackner CTO Office – Corporate Technology, Siemens
In fact, the experts at CIMdata estimate that an AI-powered Search Solution for your Maintenance and Support team can:
The value is clear, and with customers like Northrop Grumman, Airbus Helicopters, Ciena, BASF, and Siemens, Sinequa knows manufacturers better than any other search technology provider.
In a climate where every major business disruption – supply chain challenges, economic conditions, and growing customer expectations – places pressure on manufacturing organizations to do more with less, the key to driving higher customer satisfaction is a world-class maintenance and support function, driven by.
Download Optimize Manufacturing Maintenance & Support Operations with Search to discover how Sinequ’s AI-powered Search can help you: