Accelerating Customer Success in the Digital Workplace

Ciena’s sales engineers play a critical role in delivering value to customers. They consult, design networks, present solutions, and build proposals — all of which require fast, reliable access to information. With hundreds of customer-facing engineers operating across regions, having the right knowledge available anytime, anywhere is essential.

In this session, Hayder Mir and Tom Langlois, IT Directors at Ciena, join Sinequa’s Alana Cento to share how they empower teams with instant access to the information they need to support customers more effectively.

Discover the strategies, technologies, and best practices Ciena uses to:

  • Streamline knowledge access in a global digital workplace

  • Improve responsiveness and customer satisfaction

  • Equip sales engineers with unified, real-time information

  • Shape the future of employee productivity and digital experience

Watch the session to learn how Ciena is elevating customer success with a smarter, more connected digital workplace.