Featured blog posts.

6 Ways a Data-Driven Approach Helps Your Organization Succeed
Intuition and gut instinct can bring some value to making important business decisions. But they aren't reliable ways to make informed decisions. Following a hunch without using a data-driven approach is often risky. This is especially true in high-stakes decisions at ...

Unleash Your Computer Aided Design (CAD) Data to Drive Insights and Discovery
Designing and engineering a new part is costly. Doing so impacts downstream activities such as purchasing, sourcing, and inventory management. Errors and redundant work are often due to the inability to access the latest version of a CAD model. These CAD ...

If Data Is the New Water, Here's How to Tap that Well
When analysts and the media talk about data, it’s always as a problem that needs rapid resolution. There is breathless coverage about the 5Vs of big data. We learn that it’s increasing exponentially in volume, velocity, and variety – eluding our ...

Managing B2B Relationships with Expert Customer Support
Technology is reshaping the customer experience. Virtual reality (VR) and augmented reality (AR) make it possible to experience products in context, whether from work-from-home offices or customer experience centers. Intuitive interfaces, knowledge bases, automation, and artificial intelligence (AI)-guided processes makes it ...

How to Improve Manufacturing Efficiency: Two Things Hindering Your Success
Manufacturing project costs are high, especially when it comes to producing new products and parts. When mistakes and delays happen, unforeseen costs add even more to the total expense. There are many factors that can impact the smooth completion of a ...

Investigation Intelligence: The Technology of Truth
An investigation is a search for truth. It need not involve the police or the courts. It could be financial regulators assessing whether to supervise an institution more closely. It includes internal auditors identifying and reducing risks or government investigators surfacing ...
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Large business: Why do you need a secure search engine?
The enterprise search engine is an essential tool for employee productivity and organizational effectiveness. The technology must be secure, however. Indeed, the very act of deploying an advanced search engine can create risk exposure if potential vulnerabilities are not addressed up ...

Data Access: Creating Real-Time Insight from Your Vast Data Wealth
It’s no secret that organizations are awash with information. Yet data access issues bedevil business teams, who want to use high quality, accurate, up-to-the-minute information for customer experience initiatives, process optimization, and other digital transformation initiatives. However, while organizations are creating ...

Customer 360: Get intimate with your customer
Attorneys can raise an objection if opposing counsel brings up a piece of information that is not known to all parties. He or she can stand up in court and say, “Objection! Assumes facts not in evidence!” Imagine if customer service ...