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Investigation Intelligence: The Technology of Truth
An investigation is a search for truth. It need not involve the police or the courts. It could be financial regulators assessing whether to supervise an institution more closely. It includes internal auditors identifying and reducing risks or government investigators surfacing ...
How Customer Support Affects Customer Experience
Customer support affects customer experience. This is not a radical idea, but the connections are not always clear to all stakeholders. Certainly, devising a viable customer support program can be a challenging proposition. This article looks at the factors that drive ...
Why an Insight Engine Is the Secret Weapon of Your Digital Transformation?
Most of the world’s content is not on Google: Some 80% of it is housed behind firewalls at the world’s companies and organizations. Every day, your employees are generating new project ideas, performing R&D, executing financial transactions, serving customers, generating ...
Understand Natural Language Processing in 5 questions
One of the many exciting futurisms predicted by the original Star Trek TV series was the notion that people could have conversations with computers. “Computer, show me a map of all Klingon bases in the galaxy,” Captain Kirk would say to ...
The benefits of a digital workplace solution
Even before the pandemic forced us to reevaluate how we work, it was clear that the traditional workplace as we knew it wasn’t working. A Harvard Business Review study from 2019 found that open workplaces meant to facilitate collaboration actually reduced ...
What is enterprise search and how does it help?
Popular search engines like Google and Bing are so enmeshed in our everyday lives that have become synonymous with search in most of our minds. However, though web search and enterprise are broadly comparable, they work in quite different ways and ...
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Building a Business Case for Enterprise Search – the Role of the CIO” By Martin White – Intranet Focus Ltd
Get your complimentary copy of the 9-page reportOver the last two decades I’ve walked through the doors of a very wide range of organisations to start work on enhancing the performance of an enterprise search application. Although that might be the ...
Understanding the Digital Workplace: 5 Questions and Answers
Approximately 40% of the workforce in most countries is able to work remotely. This became a necessity when the COVID-19 pandemic forced the world to stay in their homes. But being able to work remotely and experiencing a well constructed digital ...
Enterprise Search in the Digital Workplace
Any knowledge-intensive organization of significant size either has a digital workplace or is scrambling to establish one. As Gartner so clearly stated back in 2017, the goal of the digital workplace as a business strategy is to boost employee engagement and ...
