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Investigation Intelligence: The Technology of Truth

Investigation Intelligence: The Technology of Truth

An investigation is a search for truth. It need not involve the police or the courts. It could be financial regulators assessing whether to supervise an institution more closely. It includes internal auditors identifying and reducing risks or government investigators surfacing ...

Intelligent Enterprise Search
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How Customer Support Affects Customer Experience

How Customer Support Affects Customer Experience

Customer support affects customer experience. This is not a radical idea, but the connections are not always clear to all stakeholders. Certainly, devising a viable customer support program can be a challenging proposition. This article looks at the factors that drive ...

Customer Service
Why an Insight Engine Is the Secret Weapon of Your Digital Transformation?

Why an Insight Engine Is the Secret Weapon of Your Digital Transformation?

Most of the world’s content is not on Google: Some 80% of it is housed behind firewalls at the world’s companies and organizations. Every day, your employees are generating new project ideas, performing R&D, executing financial transactions, serving customers, generating ...

Intelligent Enterprise Search
Understand Natural Language Processing in 5 questions

Understand Natural Language Processing in 5 questions

One of the many exciting futurisms predicted by the original Star Trek TV series was the notion that people could have conversations with computers. “Computer, show me a map of all Klingon bases in the galaxy,” Captain Kirk would say to ...

Natural Language Processing
The benefits of a digital workplace solution

The benefits of a digital workplace solution

Even before the pandemic forced us to reevaluate how we work, it was clear that the traditional workplace as we knew it wasn’t working. A Harvard Business Review study from 2019 found that open workplaces meant to facilitate collaboration actually reduced ...

Digital Workplace
What is enterprise search and how does it helps?

What is enterprise search and how does it help?

Popular search engines like Google and Bing are so enmeshed in our everyday lives that have become synonymous with search in most of our minds. However, though web search and enterprise are broadly comparable, they work in quite different ways and ...

Intelligent Enterprise Search

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Building a Business Case for Enterprise Search – the Role of the CIO” By Martin White – Intranet Focus Ltd

Get your complimentary copy of the 9-page reportOver the last two decades I’ve walked through the doors of a very wide range of organisations to start work on enhancing the performance of an enterprise search application. Although that might be the ...

Intelligent Enterprise Search
Understanding the Digital Workplace: 5 Questions and Answers

Understanding the Digital Workplace: 5 Questions and Answers

Approximately 40% of the workforce in most countries is able to work remotely. This became a necessity when the COVID-19 pandemic forced the world to stay in their homes. But being able to work remotely and experiencing a well constructed digital ...

Digital Workplace
Enterprise Search in the Digital Workplace

Enterprise Search in the Digital Workplace

Any knowledge-intensive organization of significant size either has a digital workplace or is scrambling to establish one. As Gartner so clearly stated back in 2017, the goal of the digital workplace as a business strategy is to boost employee engagement and ...

Intelligent Enterprise Search
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