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Gartner Hype Cycle™ for Digital Workplace 2021

Gartner Hype Cycle™ for Digital Workplace 2021

Finding and Sharing Information in the Digital Workplace

During the pandemic, employees were absent from the office, and most interactions occurred virtually. This spotlighted the digital employee experience and new, creative ways of working. The immediate challenge for most organizations was how to harmonize the digital employee experience.

According to Gartner, “Digital workplace leaders must ensure that all employees can easily navigate this digital employee experience. Reflecting business needs and the future of work trends, organizations that prioritize applied technology services — whereby non-IT employees become productive with development, automation, and analytics/AI technology, for example — will gain a significant competitive advantage. This Hype Cycle explores the emerging technologies that will be most influential in the digital employee experience, spotlighting many key disciplines needed to maintain a competitive edge.

Insight Engines are one of the key technologies mentioned in the Hype Cycle.

Gartner states, “Insight engines are core to the digital workplace in order to accelerate innovation, increase productivity, surface insights, reduce rework, mitigate risk, and foster collaboration. They apply across all domains (business functions and industry verticals), augmenting work in foundational and domain and situational scenarios; for example, intranet search or proactive recommendations within a CRM system. Insight engines can also be integrated with other software (for example, robotic process automation) to support the automation of content-related workflows.

Gartner’s research acknowledges companies with a strong vision and ability to deliver for its customers. Sinequa was delighted to be mentioned as a Sample Vendor in the Hype Cycle for the Digital Workplace, 2021 and also in no less than 18 different research reports in 2020 and 2021, including eight Hype Cycle reports, and recognized as a Leader again in the most recent Gartner Magic Quadrant for Insight Engines 2021.*

Gartner Hype Cycle for the Digital Workplace, 2021, Matt Cain, Michael Woodbridge,12th July 2021

*Gartner Magic Quadrant for Insight Engines, Stephen Emmott, Anthony Mullen,17th March 2021.

Gartner and Hype Cycle are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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