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TotalEnergies is one of the world’s largest integrated energy companies — a global organization operating across oil and gas exploration and production, refining, chemicals, renewables, and electricity, with activities in more than 130 countries and more than 100,000 employees worldwide. The organization’s Corporate Technology Group (CTG) is responsible for managing TotalEnergies’ technology strategy, innovation programs, and the technical expertise networks that support operations across the full organization.
At that scale and complexity, knowledge management is not a background function — it is an operational requirement. Technical expertise developed in one business unit or one geographic region needs to be accessible to engineers and technologists in other parts of the organization. New employees joining the CTG need to connect with the internal experts who can accelerate their contribution. Documents and technical knowledge produced across decades of operations need to remain findable and usable rather than accumulating as inaccessible archives.
In this 5-minute customer video, TotalEnergies’ Corporate Technology Group shares their experience with Sinequa — how deployment has changed the way CTG employees find documents and connect with internal expertise, and what TotalEnergies sees as the roadmap for their Sinequa investment going forward.
TotalEnergies CTG manages a knowledge environment of considerable scale and variety: technical reports, research outputs, engineering standards, innovation project documentation, and expertise accumulated across a global technology organization operating in a highly specialized industry. The video covers how Sinequa’s enterprise AI search has changed how CTG employees access this knowledge from a fragmented, system-by-system search experience to a unified interface where the relevant document is findable regardless of where it was stored or which system created it.
One of the specific use cases TotalEnergies CTG highlights is onboarding and expert connectivity: helping new employees and researchers identify the internal experts most relevant to their work area. In a global technology organization where the relevant expertise may sit in a different country, a different business unit, or a different program history, AI-powered expert discovery surfacing colleagues based on their demonstrated technical knowledge as encoded in their work products and project records substantially reduces the time new employees spend establishing the internal connections they need to be effective.
The video covers not just current usage but TotalEnergies CTG’s roadmap for their Sinequa deployment, the use cases they are expanding into and the evolution they are planning. This forward-looking element distinguishes this video from a point-in-time testimonial: it signals that TotalEnergies CTG regards the Sinequa platform as a strategic knowledge infrastructure investment, not a point solution.
TotalEnergies’ relationship with Sinequa extends beyond CTG’s document discovery and expert connectivity deployment. TotalEnergies’ JAFAR (Just Ask, Find Any Resource) system — built on Sinequa’s enterprise AI search platform — is one of the most documented and commercially significant AI knowledge management deployments in the energy sector. The CTG video provides a complementary perspective: the internal technology group’s view of how the platform works for the people building and managing TotalEnergies’ technology strategy, rather than the operations-level ROI quantification that JAFAR represents. Together they document a multi-dimension, organization-wide Sinequa deployment at one of the world’s largest energy companies.
