How Technical Support & IT Partnered to Boost Customer Satisfaction, Operational Autonomy, and Product Safety

Watch now to see how Airbus Helicopters transformed its customer support by unlocking critical technical expertise previously buried in unstructured data.

In this session, Frédéric Antoine (Technical Support Manager) and Bastien Pesce (Sr. Project Manager) share how they built a unified “business + IT” strategy to:

  • Shorten response and resolution times
  • Streamline support operations with automation and machine learning
  • Improve team autonomy and service consistency
  • Strengthen long-term safety across the Airbus Helicopters fleet

Discover how a data-driven support model turns intuition into execution—from early ideation all the way to design and deployment.