Airbus Helicopters @Inform Paris '21.
Technical Support and IT collaborate to improve customer satisfaction, autonomy and product safety
Watch now and discover how Airbus Helicopters has digitized its customer support, making the most of technical know-how that is too often untapped as unstructured data.
From intuition to ideation, up to the design phase, Frederic Antoine (Technical Support Manager) and Bastien Pesce (Sr. Project Manager), present their joint "business and IT" approach, to reduce response and solution times, optimize their support operations thanks to automation and machine learning, and guarantee, in the long run, an optimal safety of Airbus Helicopters.
Speakers
Bastien Pesce
IM Senior Project Manager at 
Frédéric Antoine
Technical Support Network Manager at
Watch the recording now.
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