Reinventing Knowledge Management with GenAI + Search

From generating social media content to writing code or powering conversational assistants, generative language models like GPT are rapidly expanding across industries. Their ability to operate at massive speed and scale, and automate countless tasks, has captured the attention of IT and business leaders seeking greater productivity and innovation.

But when it comes to answering critical, enterprise-specific questions, speed alone isn’t enough. Accuracy, trustworthiness, and context matter. To deliver reliable answers, Generative AI must be paired with a solution capable of finding, verifying, and grounding responses in your organization’s trusted knowledge.

Generative AI has enormous potential to transform knowledge management and knowledge-heavy functions such as contact centers, internal help desks, and support teams. But unlocking this potential requires the right strategy.

In this session, you’ll learn:

  • Why traditional knowledge management is falling short: And how information silos and outdated systems slow down employee productivity.

  • How to build a more agile, streamlined KM system using a GenAI Answer Engine: One that delivers fast, contextual, and reliable answers.

  • How Generative AI is reshaping the future of business: And the emerging opportunities organizations can act on today.

  • Why adding enterprise search to GenAI is essential: For accuracy, safety, relevance, and real-world usability right now.

Discover how to combine the power of Generative AI with trusted enterprise search to deliver reliable, high-value answers where your employees need them most.