Blog.
Featured blog posts.
Content analytics: One of the pillars of an enterprise search engine
The comedian Steve Martin wasn’t thinking about content analytics in 1978 when he recorded his classic album, “A Wild and Crazy Guy.” One of his bits, though, turns out to be quite thought provoking from the perspective of today’s content intelligence ...
Insight engine helps integrate and operationalize your wealth of Customer Data
B2B customer support teams help organizations maximize the value of the products and services they’ve purchased. However, these individuals may be responsible for handling customers and products that range from the dozens to the hundreds of thousands. In addition, they’re rated ...
How to harness unstructured data and gain insights
Using data to gaining insights into a business is by now a well-understood tactic in the corporate world. However, while the idea is easy to understand, its execution can be challenging. There are many reasons for this, including a lack of ...
Knowledge Management Is the Key to Unlocking the Full Power of Customer Support
B2B customer support teams help organizations maximize the value of the products and services they’ve purchased. However, these individuals may be responsible for handling customers and products that range from the dozens to the hundreds of thousands. In addition, they’re rated ...
Search software: How B2C habits have changed our B2B expectations
The comedian Steven Wright once famously quipped, “I walked halfway across Texas looking for my dog. It turned out he was right behind me.” Wright didn’t know it, but he was describing the state of search at most corporations. We save ...
How Digital Employee Experience impacts your business
People who entered the workforce after 2000 will not remember the moment, so clearly etched in the minds of a slightly older generation, when people stopped talking on the phone and began to communicate primarily over email. This was an early ...
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Investigation Intelligence: How to Uncover Who’s Hiding in the Noise
For today’s investigators, data is both the answer and the problem. There’s more of it than ever to help identify a threat or solve a crime, but there’s simply too much of it for humans to sift through. Today’s tools only ...
How Cognitive Search Can Help Your Enterprise Become Information-Driven
Without intelligent search tools, organizations can end up drowning in data but thirsting for insights. According to a McKinsey report, enterprise employees spend 19 percent of their work week searching for and gathering up the information and data they need to ...
6 Ways a Data-Driven Approach Helps Your Organization Succeed
Intuition and gut instinct can bring some value to making important business decisions. But they aren't reliable ways to make informed decisions. Following a hunch without using a data-driven approach is often risky. This is especially true in high-stakes decisions at ...
