Blog.
Featured blog posts.
Company overwhelmed by data: How to search data
Data created by your company grows by the second while reams of data are stored in silos in different systems. Some of the data is physically located at your company’s office and some of it is in the cloud. ...
Unlock the Value of Data in Life Sciences with SciBite and Sinequa
Organizations are racing to convert data into insight. Some 45.3 percent of executives surveyed say they’re investing $50 million or more annually in big data and artificial intelligence (AI) initiatives, with another 16.7 percent investing $500 million annually in these initiatives. ...
The Answer to 360 Customer View Isn't CRM, It's Intelligent Search
Customers contact you mainly for one of two reasons. Either they have a problem that needs to be solved, or they have a question that needs to be answered. This is true whether they are contacting you for commercial or technical ...
How to adopt a solid knowledge management strategy?
Your first day on a new job offers a great opportunity to understand knowledge management (KM). You get to work and observe that everyone just seems to know what the company does and why various details of the work are important. ...
Build your own digital workplace, one lego brick at a time
Want to see a digital workplace? Look around. You’re probably in one right now. That’s right, if you are using a computer at work, you’re in a digital workplace, whether it was intended as one or not. The last year and ...
Content analytics: One of the pillars of an enterprise search engine
The comedian Steve Martin wasn’t thinking about content analytics in 1978 when he recorded his classic album, “A Wild and Crazy Guy.” One of his bits, though, turns out to be quite thought provoking from the perspective of today’s content intelligence ...
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Insight engine helps integrate and operationalize your wealth of Customer Data
B2B customer support teams help organizations maximize the value of the products and services they’ve purchased. However, these individuals may be responsible for handling customers and products that range from the dozens to the hundreds of thousands. In addition, they’re rated ...
How to harness unstructured data and gain insights
Using data to gaining insights into a business is by now a well-understood tactic in the corporate world. However, while the idea is easy to understand, its execution can be challenging. There are many reasons for this, including a lack of ...
Knowledge Management Is the Key to Unlocking the Full Power of Customer Support
B2B customer support teams help organizations maximize the value of the products and services they’ve purchased. However, these individuals may be responsible for handling customers and products that range from the dozens to the hundreds of thousands. In addition, they’re rated ...
