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Large business: Why do you need a secure search engine?
The enterprise search engine is an essential tool for employee productivity and organizational effectiveness. The technology must be secure, however. Indeed, the very act of deploying an advanced search engine can create risk exposure if potential vulnerabilities are not addressed up ...
Data Access: Creating Real-Time Insight from Your Vast Data Wealth
It’s no secret that organizations are awash with information. Yet data access issues bedevil business teams, who want to use high quality, accurate, up-to-the-minute information for customer experience initiatives, process optimization, and other digital transformation initiatives. However, while organizations are creating ...
Customer 360: Get intimate with your customer
Attorneys can raise an objection if opposing counsel brings up a piece of information that is not known to all parties. He or she can stand up in court and say, “Objection! Assumes facts not in evidence!” Imagine if customer service ...
What is Federated Search?
Federated search enables a user to search several different data sources at once by making a single query. The federator gathers results from one or more search engines and then presents all of the results in a single user interface.Different types ...
How to Improve Time to Resolution (TTR) for Manufacturing Customer Service
They say a picture speaks a thousand words. So, let’s begin with one:For engineers in the manufacturing industry, the picture above is a fairly accurate representation of the sheer volume of systems, data, and information they use on a day-to-day basis.With ...
Don’t Be Data-Driven, Be Information-Driven
Have you heard of LEO? The Lyons Electronic Office (LEO) is known as the world’s first business computer. It kept track of the costs of all ingredients used to make the baked goods for the J. Lyons & Co. tea shops ...
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Return on Information: Measuring the ROI of Enterprise Search
The concept of Return on Investment (ROI) is intuitive. You plunk down money for a business asset or service. If it makes you more money or saves you some, it’s earning a return on your investment. Hopefully, it will earn or ...
Structured vs Unstructured Data: The Ultimate Guide
Every bit of data your company owns has the potential to give you a competitive edge in the marketplace. But only if you know how to connect the dots and extract real insights from that data.Becoming a data-driven organization requires tapping ...
How Customer Support Affects Customer Experience
Customer support affects customer experience. This is not a radical idea, but the connections are not always clear to all stakeholders. Certainly, devising a viable customer support program can be a challenging proposition. This article looks at the factors that drive ...
